Product Setup Guides

What good is an amazing product if no one knows how to use it? User manuals and setup guides have long been a source of frustration for customers in all segments. Good user experience design takes the confusion and difficulty out of getting started and gives the customer a sense of success and understanding right away.

To guide customers through the setup process of using this SaaS product on a variety of devices, I created an online learning platform with short video guides to walk users through the process from start to finish.

In addition to the videos, I included written documentation and step-by-step screenshots of the process to further clarify visually and help accommodate different learning styles.


See this setup guide in context at